Shipping policy
Shipping Policy
Last Updated: 30-12-2024
Thank you for shopping at ShopGoIndia! We are committed to providing a smooth and reliable shopping experience. Please review our shipping policy below to better understand how we process and deliver your orders.
1. Shipping Information
1.1 Shipping Locations:
We currently offer shipping across India . If your location is eligible for delivery, it will be available for selection during checkout.
1.2 Shipping Methods:
We partner with trusted courier services to ensure timely delivery. Shipping methods and options, including express or standard delivery, will be displayed during checkout. Please note that available shipping methods may vary depending on your location.
1.3 Processing Time:
Once your order is placed, we aim to process and ship it within 6-8 business days. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Charges
2.1 Shipping Costs:
Shipping fees will be calculated based on the delivery address and the shipping method chosen at checkout. Some promotions may offer free shipping, in which case the applicable discount will be applied automatically.
2.2 Additional Charges:
For international orders, you may be subject to additional customs duties, taxes, or fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the shipping cost at checkout.
3. Estimated Delivery Times
3.1 Domestic Orders:
- Standard Shipping: 6-8 business days.
3.3 Delays:
While we strive to deliver your order on time, we cannot guarantee delivery dates. Factors such as weather conditions, carrier delays, or customs processing (for international orders) may impact delivery times. We will do our best to keep you informed in case of any unexpected delays.
4. Order Tracking
4.1 Tracking Information:
Once your order has been shipped, you will receive an email with tracking details. You can track your order through the tracking number provided via [Courier Tracking Link] or by visiting the courier's website directly.
4.2 Tracking Updates:
Please note that tracking information may take up to 10 hours to update after the order has been dispatched. If you have concerns about your tracking status, feel free to reach out to our customer support team for assistance.
5. Shipping Address
5.1 Accurate Information:
Please ensure that your shipping address is accurate and complete when placing your order. We are not responsible for delays or failed deliveries due to incorrect or incomplete address information.
5.2 Address Changes:
Once your order has been processed and shipped, we are unable to modify the delivery address. Please double-check your shipping details before completing your purchase.
6. Lost or Damaged Shipments
6.1 Damaged Goods:
If you receive an item that is damaged, please contact us within 2 days of receiving your order. We will assist you in resolving the issue, whether through a replacement, store credit, or other suitable resolution.
6.2 Lost Shipments:
If your order appears to be lost in transit, please contact our customer support team immediately. We will investigate the situation and work with the shipping carrier to resolve the issue. If the order is confirmed as lost, we will arrange for a replacement or a refund.
7. International Shipping
7.1 Customs Duties & Taxes:
For international orders, you may be subject to customs duties, taxes, or other fees imposed by the destination country. These charges are not included in the product or shipping costs at checkout and are the responsibility of the customer.
7.2 Customs Delays:
International shipments may be delayed due to customs inspections or other regulatory processes. Unfortunately, we do not have control over customs procedures, and delivery times may vary accordingly.
8. Contact Us
If you have any questions or need assistance regarding shipping, please contact our customer service team:
- Email: shopgoindia@gmail.com
- Phone: +91 9761796179
- Address:P8P, Sopan Nagar Rd, Kharadkar Nagar, Sopan Nagar, Krushna Nagar, Wadgaon Sheri, Pune, Maharashtra 411014
Thank you for choosing ShopGoIndia! We appreciate your business and are committed to delivering your order as quickly and efficiently as possible.